The service team is excellent! They are efficient, kind, and knowledgeable. We worked with Casey and he was super helpful!

I refunded oil and filter at Walmart for about the same cost for an oil change at Toyota. Took about an hour.

Customer service and communication are horrible at this place, they had my car for over 2 weeks just to let me know the issue isn’t covered through my warranty. They also never discussed diagnosis charge and extras that would be added during the diagnosis. Team over all needs to work on their customer service and communication. Will never return or recommend anyone to go.

Yadir is very helpful and pleasant. He comes with s smile and answers all questions

These folks are always great! Speedy and kind service, and vehicles always come back in great shape!! Thank you guys!

El vehículo me lo dieron con un golpe en el techo y cuando me regresé que lo vi me dijieron que tengo que repararlo yo mismo no sé los recomiendo es una mala experiencia

The service staff are amazing. They always give me all the options and help me set up service visit that work with my schedule.

I have been driving Toyota for 15 years now and today I had the worst experience at the dealership when I went in for my car’s scheduled maintenance. Nikati Luckey was my service advisor and he did not do anything for me. I have never waited ~3hrs for regular maintenance and the service advisor giving me zero updates. When finally finished with the service I had to wait 30mins for them to pull out my car just to see on the dashboard the “maintenance required” message still there. When I texted Nikati while waiting to see how long it will take, I received no response. When I asked Nikati where my car is, he ignored me. Later he noticed me standing to see if my car is getting pulled up, he said I swear they went to get the car. What an irresponsible response… Never will be going back to Toyota of North Austin for my future appointments.

Amazing dealership, helped me get my car out the door when I needed it. Alton helped me on every step, all my questions, and when I was being indecisive one the car between new and used. Really felt like he was doing his best to get me the car I wanted

Jared Jones the service advisor is one of the best I’ve encountered in all my experiences.

Quick and easy to understand. Usually I have my boyfriend come in so I don’t ask for the wrong things and Omar made it super easy to understand my cars needs and how to get it done. The shuttle took a little and the woman driving was not having the best day based on her demeanor but overall quick service and mostly friendly staff.

Awesome first visit for me. Started off with a phone call where someone competent and polite ACTUALLY ANSWERED THE PHONE!! I told him I need a transmission fluid exchange and he quickly quoted me a ballpark figure and he could take my car in an hour!! Done in about an hour and at the exact same price. First class and fast all the way. I will be a repeat customer 4 sure.

Hit or miss. Lots of employees standing around goofing off apparently just there to find out which customer service rep gets which car. Other than that it doesn’t seem like they do anything else. Customer service reps seem stretched thin, just trying to get people in and out, not a whole lot of customer service going on. Guy who “helped” me didn’t hand me my keys, thank me for coming, or say goodbye. I waited for my keys until someone pointed out that they’re already in the car. Ok, guess that’s my sign to go. Also the “Quiet waiting room” isn’t quiet most of the time. Loud kids, people listening to music on their phone speakers, etc. Both waiting rooms are run-down and depressing. Have gone to North Toyota in the past, have had similar experiences, with one or two reps who actually seem like they care and don’t hate their jobs.

It's unforgettable journey! I couldn't make a reservation due to urgent plans to buy a new car. However, despite their busy work, Pedro and other counsellers welcomed and gave me a kind, proficient guidance. Daniela Manager made my poor reports the best financial conditions with her ability. For me from Dallas, Austin's first experience will be unforgettable in my life. Thank you all!!

No one calls you back. You get hung up on when they put you on hold. You get the runaround and no one knows anything when you ask. It’s always “I don’t know”